Returns

The internet provides a very safe and secure way to shop, because you have not been able to see the items you have purchased from us you have 7 days from your delivery date to notify us in writing that you wish to return the items to us. We are happy to take items back into stock, and will refund the full amount less the delivery and collection fees within 30days of your collection.

All items of stock are carefully checked before they are delivered to you, but should any of the pieces you have ordered arrive damaged we understand the disappointment you would feel and are happy to amend the problem in one of the following ways:

• We will reorder the damaged item and deliver it free of charge.
• If the damage is minor we will offer to have the piece repaired.
• If you wish to return the item, we will arrange a collection and full refund within 30 days.

Unfortunately we are unable to offer refunds on Special Orders made to an individual customers requirements.

As a family owned company, we always handle all our customer queries as we would like our own to be dealt with, if you do have any issues that you would like to discuss please telephone us on 01626 333008 or email us at customerservices@newtonsfurniture.co.uk.

Cancellations

We understand that life does not always go to plan, and that sometimes orders have to be cancelled, we are happy to cancel orders up until the date that your order is ready for delivery and will issue a full refund of your deposit within 30 days. Should you wish to cancel your order once it is ready for delivery or the items you have ordered are made to special requirements, we may reserve the right to retain an amount of your deposit, to cover any reasonable losses and expenses that we have suffered as a result of the cancellation. We are here to help and ask you to call us on 01626 333008 if you would like to cancel an order.